Student Complaint Process

FNU’s Grievance Procedure

Grievances should always be resolved at the most immediate level possible. 

If the grievance relates to an academic course, the student should begin by communicating the problem to the individual course faculty member involved. If that is not successful, then they should take the matter to the Course Coordinator, and if still unsuccessful to the appropriate Department Chair. If the situation pertains to a clinical course, it should be discussed with the Clinical Director.

For problems related to clinical matters, the student should consult the Regional Clinical Faculty first and if unsuccessful proceed to their Clinical Directors. The student’s Clinical Director is always available to discuss any situation with the student during this process. The Clinical Director’s responsibility is to strive to mediate a resolution that is satisfactory to all parties involved.

Grievances that are not resolved satisfactorily for all parties through discussions should be communicated in writing to the Dean of FNU. The Dean may choose to convene the Honor Code Council or the Academic Standards Committee depending on the nature of the grievance.

The Council or the Committee shall examine all data pertaining to the grievance and make written recommendations to the Administrative Team (for Honor Code Councils) or the Dean (for Academic Standards Committees) of FNU. All attempts at resolution of the issue are to be documented in minutes. The decision of the Dean shall be communicated to the student in writing and is the final decision. 
 

Complaints should be sent in writing to the Dean via email:
Joan Slager, CNM, DNP, CPC, FACNM
Dean of Nursing
joani.slager@frontier.edu

Students are encouraged to resolve grievances with the university. If the student is not satisfied with the result of FNU's grievance procedure, a complaint may be filed with FNU's state portal entity or accrediting agency by submitting a written complaint to the following address:

State Portal Entity

Kentucky Council on Postsecondary Education

1024 Capital Center Drive

Suite 320

Frankfort, KY 40601

http://cpe.ky.gov/campuses/consumer_complaint.html

or

Accrediting Agency

Commission on Colleges of the Southern Association of Colleges and Schools 

1866 Southern Lane

Decatur, Georgia 30033

http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf